At Flowers Ickenham, we take great pride in serving the Ickenham community with only the freshest, most vibrant blooms. Every bouquet is carefully hand-arranged to meet our high standards and delight our customers. As your trusted local florist, we stand behind a Fresh Flowers Guarantee that provides peace of mind for all our valued households and business clients in Ickenham and nearby areas.
We take every precaution to ensure your flowers arrive in immaculate condition. In the rare instance that your order appears damaged or wilted on arrival, please let us know as soon as possible. To process your claim quickly, it helps to contact us within 24 hours of delivery and provide clear photographs of the bouquet and packaging. This allows us to assess the situation and resolve it promptly, ensuring your satisfaction with our service.
Our flowers are sourced daily and delivered on the day of your choice, providing optimal freshness and lasting beauty. We guarantee the freshness of our arrangements for a minimum of five days from the time of delivery when cared for according to our recommendations. Should you feel your flowers have not met this expectation, please get in touch within this window so we can evaluate your experience under our Fresh Flowers Guarantee.
Your happiness is important to us. If you receive flowers that are not up to standard or do not meet your expectations for freshness, we are here to help. Depending on the issue and circumstances, we offer the following options:
Our team will review your case based on the specific issue and available evidence, resolving your complaint as swiftly as possible. Please note that to honour our commitment to freshness, all requests should be made within five days of delivery.
We believe that every customer deserves attentive, caring service. If you have an issue with your flowers, please contact us with the details of your order and a description of the problem. Clear photos of the flowers and packaging are helpful and can speed up the process. Our dedicated team aims to respond promptly—usually within one business day—and will work with you to find a suitable resolution.
As a trusted Ickenham florist, we have built our reputation on reliability, personal care, and an unwavering commitment to quality. We value the relationships we have formed with local households and businesses, and always strive to exceed expectations. If you have a concern or are dissatisfied with your order in any way, please rest assured that Flowers Ickenham is here to put things right.
Thank you for choosing Flowers Ickenham for your floral needs. Our Returns, Refunds & Complaints policy is designed to ensure your complete peace of mind. We are dedicated to delivering fresh, beautiful flowers with every order—backed by friendly, responsive, and local customer care.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
