Welcome to Flowers Ickenham. These Terms & Conditions ("Terms") set out the basis on which we supply our online flower delivery services to customers in Ickenham and the surrounding areas through our e-commerce website. By placing an order with us, you agree to be bound by these Terms. Please read them carefully before making a purchase. These Terms apply to all online transactions and form a legally binding contract between you (the customer) and Flowers Ickenham.
Our straightforward online order process is designed to make your flower delivery experience smooth and convenient. When you visit our website, you can browse our product range for a selection of beautiful, fresh flowers, bouquets and arrangements. Once you have chosen your preferred items, simply add them to your shopping basket.
To complete your flower delivery order in Ickenham or nearby, you will be guided to provide necessary information, such as your name, delivery address, contact details, and any specific delivery instructions. Please ensure all details entered are accurate and complete to avoid delays or failed deliveries.
Before finalising your order, you will have the opportunity to review and edit your selections. By clicking the 'Place Order' or equivalent button, you submit a formal offer to purchase the selected products. Once received, we will send you an acknowledgement email confirming receipt of your order. Please note, this acknowledgement does not constitute acceptance of your order. Acceptance occurs when we dispatch your flowers, at which point a contract is formed. We reserve the right to decline or cancel orders at our discretion, including where products are unavailable or in circumstances beyond our control.
All flower products and arrangements displayed on our website are subject to availability. While we strive to ensure that the images and descriptions accurately reflect our offerings, variations may occur due to seasonal supply or specific flower availability. If a certain flower or product is unavailable at the time of your order, we reserve the right to substitute with flowers of similar style, value, and quality. Any such substitutions will be made with the utmost care to maintain the overall aesthetic and value of your original selection. We will endeavour to notify you of any significant changes to your order where feasible.
All prices shown on our website are inclusive of any applicable UK taxes, unless otherwise stated. Prices are subject to change without prior notice, but any price changes will not affect orders already accepted by us. Payment for all online flower delivery orders in Ickenham and surrounding areas must be made in full at the time of placing the order.
We currently accept major debit and credit cards, as well as other electronic payment methods indicated at checkout. Payment processing is managed securely via trusted third-party payment gateways. Flowers Ickenham does not store your payment details directly at any point. By submitting your payment information, you authorise our chosen payment providers to process your payment, and you confirm that you are authorised to use the payment method in question.
In the event of payment failure or unauthorised use of payment methods, we may suspend or cancel your order. We reserve the right to conduct appropriate verification and security checks, and to refuse, cancel, or delay any transaction if fraud or unauthorised activity is suspected.
We deliver flowers throughout Ickenham and a range of surrounding locations as described on our website. Delivery dates and times are estimated and not guaranteed, although we will make every reasonable effort to fulfil your delivery as requested. Standard and same-day delivery options may be available depending on locality and the time your order is placed. Please check our website for current delivery information and cut-off times.
It is your responsibility to provide accurate delivery details. We cannot accept liability for delivery delays or failure due to incorrect or incomplete addresses, recipient unavailability, or other circumstances beyond our control. If no one is present at the delivery address, we may attempt one of the following at our discretion: leave your item with a neighbour, in a safe location, or return the flowers to our premises for redelivery (additional charges may apply). We will always attempt to leave a delivery note to advise the recipient of next steps.
If you require delivery outside our advertised areas, please contact us before placing an order, as we reserve the right to refuse or cancel such orders. We cannot guarantee delivery at specific times unless a special timed delivery service is explicitly purchased and confirmed by us.
You may cancel or amend your flower order for delivery in Ickenham and the surrounding areas provided you notify us as soon as possible, and no later than 24 hours before the scheduled delivery date. Cancellations should be communicated via your online account or via the contact form on our website. We are unable to accept cancellations or amendments once your order has been processed, dispatched, or within the 24 hours preceding delivery – due to the perishable nature of flowers.
If you wish to cancel an order, and your request is made within the required timeframe, you will be entitled to a full refund using the same payment method applied to your original purchase. Please allow up to 7 working days for any refund to appear in your statement. Orders cancelled after the 24-hour cut-off, or orders which have already been prepared or dispatched, will not be eligible for refund.
In the unlikely event that we need to cancel your order due to item unavailability or circumstances outside our control, we will notify you as soon as possible and issue a full refund via your original payment method.
Due to the perishable nature of fresh flowers, we are unable to accept returns for delivered items, except where flowers are damaged or the order is incorrect due to our fault. If you are dissatisfied with the flowers you have received, please notify us within 24 hours of delivery with clear photographs and a description of the issue.
Where complaints are found to be legitimate (for example, damaged flowers or incorrect items), we will offer a suitable remedy at our discretion. Remedies may include a replacement, partial refund, or full refund. Your statutory rights as a consumer are not affected.
As a customer, you are responsible for:
Flowers Ickenham shall not be held liable for any loss or damage arising from non-delivery, delayed delivery, or the condition of flowers at delivery, except where such failure results from our negligence or breach of contract. Factors such as incorrect or incomplete addresses, recipient unavailability, force majeure events (including without limitation acts of God, adverse weather, strikes, supply chain disruption), or circumstances beyond our reasonable control relieve us of such liability.
Except as expressly provided in these Terms, and to the fullest extent permitted by law, Flowers Ickenham excludes all warranties, conditions and representations, whether express or implied, in relation to the supply of our products. Our liability for any claim relating to an order shall in all cases be limited to the amount paid by you for the order in question.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any matter where limitation or exclusion is prohibited by law.
All website content, including text, photographs, logos, design and product information, are the intellectual property of Flowers Ickenham or their respective owners. Unauthorised copying, dissemination or commercial use of website content is strictly prohibited.
We value your privacy and handle your personal data in accordance with all applicable UK data protection laws. Please refer to our Privacy Policy on our website for full details on how we collect, process, store and safeguard your information during the online flower ordering process.
Flowers Ickenham reserves the right to amend or update these Terms at any time. Any changes will become effective immediately upon posting to our website. Your continued use of our site and services constitutes your acceptance of the amended Terms. Please check our Terms & Conditions page each time you place an order.
If any term or provision of these Terms & Conditions is determined to be unlawful, invalid or unenforceable, such provision will be severed, and the remaining provisions will remain in full effect.
These Terms & Conditions (and any contract formed under them) are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms, the website, or your purchase shall, subject to applicable law, be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions apply to all customers ordering from Flowers Ickenham for delivery in Ickenham and the surrounding areas. By using our e-commerce service and placing an order, you confirm your understanding and acceptance of these terms for every transaction.
If you have any queries regarding your order, our flower delivery service in Ickenham and surrounding areas, or these Terms & Conditions, please use the contact form on our website. We are committed to resolving your queries and providing excellent customer service at all times.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Ickenham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Ickenham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
